Frequently Asked Questions

My child is in Year 8 and struggling with Maths. Would this website help him?

Often students in Junior High School struggle in Maths because, for whatever reason, they weren’t able to build Maths confidence and/or knowledge in their Primary School years. It’s never too late to re-visit the Primary School Maths Curriculum to gain the Maths confidence and knowledge they now lack. Max and Min Maths Club can definitely help with this.

I have a suggestion that I think might improve Max & Min Maths Club. How can I contact you?

Thank you for your feedback, we appreciate your support and any suggestions you may have. Please go to our Contact page via the link in our website’s main menu. There you can click on Feedback/Suggestion in the Select a topic drop-down menu. Once you have written your message in the box, just click on the Submit button and we will get your feedback immediately via email.

I’ve purchased multiple logins for my account, how do I manage them?

1 to 6 logins can be purchased for each account at maxandminmaths.club. When you buy multiple logins, you need to take the following steps on the site to activate them:

1. Log in as yourself and go to Account > Group Details

Note that your name (which you used to purchase the logins) will be shown as the Owner of the group of logins. Owner details are in the Profile page and the Owner has overall control of the Account. The Owner will also have access to the activity of all Group Members via the Activity Dashboard (once the other Members are activated).

2. To activate the other logins, you need to add Group Members from the bottom half of the page, adding names (usually the kids’ names) and allocating logins and passwords. You can make the logins and passwords as simple as you like (including using numbers), but the login can’t already be in use by somebody else.

3. Note that the Owner can change their password any time from the Profile page while passwords of other Members can be changed any time in the list of Group Members.

4. As soon as the extra logins are allocated to the new Members, they can log in to www.maxandminmaths.club separately using their own login/password combination. When one of these Members accesses their own login, they will have access to all Max & Min Maths Club resources, however they will not have access to the Account page, and they will have access to only their own Activity Dashboard.

How do I get a refund and/or cancel my access?

At Max & Min Maths Club, we give a 100% Unconditional Guarantee that you can, for any reason, cancel your access to our site and get a full refund any time within your first month.

You can cancel or change your site access any time by logging in to Max & Min Maths Club, going to the Account page and clicking on Plan Details. There, you’ll be able to Change or Cancel your access plan. Note that Cancelling your plan sets up your account to expire and not renew at the end of your year’s access.

If you are still in your first month of joining, you can also request a full refund of your money by going to the Contact page, choosing ‘Account/Billing’ in the ‘Select a topic’ drop-down, and letting us know you’d like a refund. The refund normally resolves within 5 business days.